Frequently Asked Questions

Still looking for answers?

We have compiled a list of FAQs below to make sure you have all the information you need to select your special gift.

Frequently Asked Questions

What is a Global Gift? How does it work?

A Global Gift is a gift that delivers twice the joy, and packs double the impact.  

When you give a Global Gift, you spread the joy of giving to your family and friends and help vulnerable communities to break the cycle of poverty. 

  • Step 1:  Choose from our range of Global Gifts. 
  • Step 2: Your loved one will receive your chosen gift in the form of either a printed or digital e-card. 
  • Step 3: The amount you nominated when you purchased your gift will goes towards supporting vulnerable communities around the world so they can break the cycle of poverty. 

 

Why is there more than one price?

The lowest price available covers the cost of the card and a small donation to Caritas Australia.  

If you would like to extend the reach of your donation so that more vulnerable people can be supported by our community-led development programs, you can select one of the higher prices, or purchase multiple cards. 

 

How much does shipping cost?

Shipping is included in the cost of the printed cards.

 

Can my printed card be sent overseas?

At this stage, we do not offer international shipping for Global Gifts.

 

Where does the money go?

When you donate to Caritas Australia, you can be assured that your contribution goes to where the need is greatest. We pride ourselves on having one of the lowest administration rates in the sector. 

We value transparency and want our supporters to have as much information as they need to feel confident that their donation is making a real difference. 

The funds are split three ways: 

  • 83% of funds are spent on local and international development programs that help vulnerable communities to gain the support and skills they need to forge a path out of poverty. 
  • 4% of funds are spent on essential administration costs, including our talented people. 
  • 13% of funds are spent on raising additional funds so that we can maintain and expand the scope of our humanitarian and development work, which reaches millions of people each year.

 

What is the difference between a printed card and a digital e-card?

Printed card: we’ll send a physical card to your home address so you can write a personalised message yourself and give it directly to your family and friends. 

Digital e-card: a digital e-card is a card that is sent electronically via email. When you select this option, you can write a personalised message during the checkout process and we will send it to your chosen loved one. Our digital e-cards are not suitable for printing. 

 

When will I receive my digital e-card?

When you select the option of purchasing a digital e-card, you can select the date that you want the e-card to be sent to you or your loved one. 

You will also receive a receipt of your chosen gift via email. 

 

What is the postage cut-off date for printed cards? 

The postage cut-off date for printed cards this year is December 10th 

However, please be mindful of Australian Post delays due to the impacts of COVID-19 and general delays in the lead up to Christmas. 

 

What if I don’t want a card. Can I simply make a donation? 

Yes, you can. When you click on a particular gift, simply select ‘No card (Donation) in the dropdown menu underneath ‘Type of card’ and continue to the Checkout page. 

 

Are my gifts tax-deductible?

Yes, all gifts and donations are tax-deductible and will be listed on your tax statement at the end of the financial year. 

 

Can I send more than one gift to my family and friends? 

Of course! You can purchase and send as many gifts as you like for your family and friends – there is no limit. 

 

Returns and Refunds

Global Gifts represent a donation to Caritas Australia and we are unable to offer refunds if you change your mind. 

In the unlikely event your Global Gift cards arrive damaged or get lost in the mail, we’d be happy to arrange a replacement for you. This applies to printed and electronic card types. 

To arrange a replacement, or for any other queries about your order, please contact our Supporter Services team on 1800 024 413 or email questions@caritas.org.au 

Please have your order details available or forward your order confirmation email to us with a brief description of the support you require. We will endeavour to dispatch your replacement order as soon as possible.  

Please also refer to our delivery information regarding expected delivery times. 

Delivery 

Blank Printed Cards: 

All are dispatched within 2-3 business days, using Australia Post standard delivery. With Australia Post time-frames, you should therefore expect to receive your card(s) in 7-10 business days*. 

 *These dates are estimates based on the latest information from Australia Post. To be extra safe, we suggest getting your shopping done early.   

We deliver with Australia Post, and due to high demand over the festive season, timings are a guide only and beyond our control.  

FREE standard shipping:  

Delivery cost — FREE on all orders* 
Delivery areas — Australia ONLY 
Delivery time —  please assume 7-10 business days 
Delivery method — Australia Post 

For delivery on time for Christmas, please place your order by 10 December 2021

E-cards: 

Digital e-cards are sent electronically via email to the email address(es) provided at the time and date you specified at the time of purchase. Digital e-cards are not suitable for printing.  

 

Still have questions? Contact us 

Our Supporter Care team are more than happy to answer any other questions you may have about Global Gifts. Please give us a call on 1800 024 413 (toll-free) or email questions@caritas.org.au